Archive for April, 2009

Studying for Finals / Recruitment

Tuesday, April 28th, 2009

by Matt Mattson

It is about FINALS time on college campuses around the country, and while you should focus your energies on your academic priorities, don't forget that this is a great time of year to a) talk to your classmates (about finals) and make new friends, and b) get to know your classmates by studying with them (we sometimes call this a 'small activity’)!

24/7/365, Values-Based, Dynamic Recruitment doesn't have to mean more work… It just means doing what you're already doing while including potential members in those activities with you.

You're probably going to study this week — many of you in groups — consider inviting prospects from your Names List over this afternoon to study together. 

SUMMER RECRUITMENT: Cold Call Scripts

Friday, April 24th, 2009

by Matt Mattson

Several upcoming posts will focus on summer recruitment. High performing chapters utilize the summer as their primary recruitment period. Do you?

Summer Calling Scripts: During summer recruitment for many fraternities, cold-calls are an important component of their recruitment plan. Phired Up's recruitment experts have written two sample scripts for use during those calls. These scripts can be downloaded here.

Cold calls are really only acceptable in the summer when there is no other way to get access to incoming students. It is important to focus on the objectives of these calls. The call is NOT A RECRUITMENT CALL. It is a call to a) come across as a helpful student, and b) get an opportunity to meet the person face-to-face.

Here are some tips for cold calls (these were originally from an E-mail that I had written to a student who asked for advice on summer cold calls)

1. Be Friendly and Genuine — No surprise there, I know, but it is important to practice talking with a smile on your face and MUCH MORE IMPORTANTLY, actually call with the intention of helping someone. If you are calling with a generous, charitable attitude, that will come through on the call and they’ll be more receptive to you.

2. Know Your Talking Points and Call Objectives — Know why you're calling, and have a list of clear talking points that you've PRACTICED. I can't emphasize this enough, practice makes perfect.3. Call with "Something of Value" to Offer — This is key. When you're making these calls you need a legitimate reason to be calling, and that reason shouldn't be to benefit you. Offer a scholarship, service opportunity, tour of campus, invitation to a welcome lunch, etc. Have a reason to call, and offer the person you're calling something of value to them.

4. Get a Time to Meet — You're not closing any deals over the phone. A cold call is meant to set up a time to meet again soon.

5. Get Permission for Further Contact — “Is it cool if I connect with you on facebook?” “Can I send you an E-mail with a link to the scholarship application?” You get the idea.

6. Failure is Like a Drug — People WILL HANG UP ON YOU. People WILL GET MAD AT YOU. Love it, need it, bathe in rejection. If you let a failed call get you jacked up for making the next call a success, the rest of this will be a lot easier

SUMMER RECRUITMENT: Three Phases

Wednesday, April 22nd, 2009

by Matt Mattson

Several upcoming posts will focus on summer recruitment. Many chapters are planning for their summer recruitment success right now. Are you?

The biggest mistake I see fraternities make during summer recruitment is failing to develop relationships appropriately. Most groups dive right into asking potential members about fraternity before they even get to know them at all. In fact, I’ll often ask fraternity men how they first contact a potential member over the summer… They often respond with this “cold call script.”

“Hi I'm Bobby from Alpha Beta Gamma Fraternity. Have you thought about fraternity life?”

Bobby, you interrupted my dinner, I don't know who you are, I barely know what a fraternity is, and why should I tell you what I have or have not thought about?! Oh, and by the way… yes, I've thought about fraternity life. I've thought about how fraternities are _____, _______, and ______. (you don't want to know what words they use to fill in the blanks!).

Instead of diving headfirst into “recruitment talk” with the strangers you're calling, try to slowly move them throughout the summer from 1) stranger, to 2) acquaintance, to 3) friend, to 4) Potential New Member, to 5) Fraternity man. You can't jump from 1 to 5. Don't treat a 1 or a 2 like a 3 or a 4. Develop the relationship.

Many successful chapters think of the summer in three phases.

Phase 1: Prospecting (May 1-June 1)

Phase 1 is filled with prospecting cold calls, Facebook prospecting, and high school visits. The objective in Phase 1 is to get the opportunity to meet (face-to-face) as many incoming students as possible. Use the sample cold call scripts we provide to reach out to as many people as possible during this phase. Do high school visits to your college's top 20 feeder high schools. Build Facebook groups for incoming students. Try every technique you can to simply get an opportunity to meet face-to-face with potential members. Your calls and presentations shouldn't yet be about fraternity recruitment. Instead, offer the incoming students you're talking to something of value to them (i.e., scholarship, service opportunity, leadership program, advice for incoming students/parents, networking event, etc.). Use that “something of value” to open the door to a potential future relationship.

Phase 2: (June 1-July 1)

Phase 2 is about building friendships through small, normal, unintimidating activities. Your job here is just to hang out with potential members in really simple, really friendly, really easy activities. Think: dinner, coffee, lunch, pick-up-sports in their town, dinner, coffee, lunch, dinner, coffee, lunch (oh, did I say those already?!). The objective of Phase 2 is to honestly just get to know these people. Sure, everyone will probably know that you're doing fraternity recruitment, but there is no need to be high pressure during this phase. Some organizations will choose to take an aggressive approach and propose a life-changing opportunity (fraternity membership) during this phase — which isn't a bad idea at all, but most high quality potential members will need a lot of information before they can make a commitment over the summer… after all, they probably haven't even been on campus yet!

Phase 3: Pre-Closing/Closing (July 1-First Day of Fall Classes)

During Phase 3, there is no doubt that fraternity recruitment is happening. In fact, this is the time (and I might argue that not UNTIL now) to do summer fraternity recruitment events (lake house, barbecue, baseball game, float/rafting trip, paintball, etc.). These events offer an opportunity to introduce your now friends to the fraternity. Most of your members should probably know the potential members by now, and the events or outings will be natural, fun, and comfortable for everyone. During this phase, ASK! Either pre-close (If we were to ask you to join, what would you say?), or after you've pre-closed, go ahead and try to close the deal!

SUMMER RECRUITMENT: Lessons Learned (re-post)

Tuesday, April 21st, 2009

by Matt Mattson

A series of upcoming posts will focus on summer recruitment efforts.  

Back on August 6th of last year Phired Up wrote about lessons learned as we helped chapters through that previous summer's recruitment work. Click here to learn four important lessons about summer recruitment, including…

1. Do Summer Recruitment

2. Quantity Drives Quality (even in the summer)

3. Think Small Activities

4. Mules are on the Beach

Click here

SUMMER RECRUITMENT: Scholarships

Monday, April 20th, 2009

by Matt Mattson

Upcoming posts will feature practical ideas for use during summer recruitment. Many organizations are planning now to make the most of their summer months to attract incoming students. Are you?

Recruitment Scholarships

Phired Up has written a lot about the overwhelming success of the Recruitment Scholarship as a tactic to drive names onto an organization's Names List. Here is blog post that describes that idea in detail. That post also includes a link to a free sample recruitment scholarship application that you can edit and use for your group immediately.

Many organizations have started to implement the recruitment scholarship. Here is a great example that was just shared with me to show you how this is being used on one campus. Click here for Grand Valley State University's Greek Life Scholarship Program.

Confidence

Friday, April 17th, 2009

by Matt Mattson

Confidence is everything.

Think about the best recruiters you've ever seen. What is the one thing they had in common? Probably confidence.

With a high level of confidence you…

…are not afraid to meet a stranger
…will ask for contact information
…talk about your organization with pride and assurance
…look people in the eye
…have a firm handshake
…look for the best in others
…realize you have something of value to offer
…seek out lives to make better
…are not afraid to ask
…can get others to help you
…walk tall
…wear your organization's symbols because they represent you
…smile a lot more
…are o.k. with who you are
…are o.k. with who others are
…go the extra mile
…are a workhorse
…attract others

So, what are you doing to build the confidence of your members? Shouldn't that be the #1 priority of your membership education program?

“I Can Help” Rush T-Shirt

Monday, April 6th, 2009

by Matt Mattson

If you know anything about Phired Up's Dynamic Recruitment message, you know that we like to make fun of fraternity/sorority rush t-shirts, but I recently was talking to a group of students at Illinois Wesleyan University and we came up with what I think is a pretty cool idea for their rush t-shirts next fall…

It seems like most rush t-shirts, from my perspective, seem to be designed to a) be cool/funny/relevant to the current members (but not the potential members), b) “get the chapter's name out there,” and c) demonstrate that the chapter is bonded closely to each other through a uniform t-shirt. That's fine, but I think there might be a better reason to get rush t-shirts.

For most fraternity/sorority communities your primary target audience is incoming first-year students — especially during the first few weeks of the fall semester. If you believe in the Dynamic Recruitment principles taught by Phired Up Productions, you know that your first task should be to MEET as many of those people in your target audience as possible, because You can't recruit who you don't know

Imagine a rush t-shirt that made it easier for your members to meet strangers…

Now, imagine this simple design… 

*Bright colored shirt (red, flourescent yellow, orange)

*Your university logo at the bottom

*Really big, in block letters, on the front and back, these words… “I CAN HELP!”

Since you and your members are involved, knowledgeable, upper-class members who would like to be as helpful as possible to first-year students during their first few weeks… BE HELPFUL! Be the chapter that chooses to truly provide service to your community by being the unofficial campus tour guides, information centers, bookstore assistants, inside-information-sources, move-in-day-lifters, social network builders (help first-year students meet other students), etc. etc. etc. Actually be helpful.

Wear these t-shirts and go up to everyone you see on campus all day long and say, “Our organization is helping to orient students to campus this week, how are you getting settled in? Can I help with anything? How about we go find your classes together? Can I give you a tour of the library? Would you like to know some secret shortcuts around campus? Can I introduce you to some campus leaders? I’d love to recommend some studnet organizations for you to be a part of, what would you like to get out of your college experience?”

The “I Can Help” t-shirt opens the door to conversation and encourages your members to be the charitable, kind, helpful student leaders you've pledged to be…

New Recruitment Research Data Released

Wednesday, April 1st, 2009

This just came across the Association of Fraternity Advisor's listserve… FASCINATING RESEARCH that confirms a lot of our Dynamic Recruitment philosophy. Kudos to Inside Higher Ed, and the researchers. 

Inside Higher Ed
April 1, 2001
http://www.insidehighered.com/news/2009/04/01/greek

Why Not Go Greek?by David MoltzNATIONAL HARBOR, MD. ‐ Though national figures suggest the number of undergraduates associated with Greek organizations has increased slightly in recent years, some individual campuses have seen their chapters struggle with recruitment and retention. In an effort to explore this phenomenon, a new study attempts to profile those students who decide not to join Greek organizations and chronicles their reasons for opting out.

Kristin S. Fouts, assistant director of the student activities and leadership program at Western Michigan University, presented her study before a group of student affairs administrators at a Tuesday meeting of the American College Personnel Association. The study is based on separately conducted surveys of more than 1,500 undergraduates at Wichita State and Western Michigan Universities.

At both institutions, about 86 percent of the surveyed students had not participated in a "fraternity or sorority recruitment or intake activity." These students cited a number of reasons for not participating. Chief among them, 74 percent of these students they did not care to be associated with the "negative stereotypes associated with membership." Sixty-four percent of them responded that there was "no perceived benefit" to participation in a Greek organization, 62 percent reported they “could not commit to membership."

These students were then asked, "What could have changed your decision to not seek membership?" Forty percent responded "overall positive publicity," and 36 percent said a "clearly conveyed value/benefit." The remainder said that nothing could have changed their minds.

Those students who had participated in a Greek recruitment activity but ultimately did not join an organization cited most of the same reasons for their decision. Some, however, also noted that they were "not comfortable with the process."

On a more positive note, many students who sought out fraternity or sorority membership did so because of the influence of their peers who were already members. Sixty-seven percent of these students said their primary interest was to making new friends. Forty-eight percent said the "social scene" attracted them, and 44 percent said "leadership development" was among the factors that made them participate.

Fouts, however, expressed a number of concerns about the figures expressed in her study. Nearly 60 percent of students who did not participate noted that the "source of [their] knowledge/understanding of social fraternities and sororities" came primarily from television shows and movies.

"Though we cannot stop what they see on television and in the movies, we can help debunk what they see," Fouts said of incoming students and their perceptions of Greek life. "Maybe we can sway the tipping point of students who have some knowledge [of the Greek system]."

Fouts added that the student dissatisfaction with the recruitment process should raise a red flag for student affairs officials. Looking at this data, she noted that Western Michigan recently made a change in the way its sororities can recruit. Previously, sororities recruited in four rounds over the course of three days, often not offering time for students with other commitments to participate. Now, these recruitment cycles are more spread out and allow for make-up rounds.

The current economic crisis has changed the way students think about money, and Fouts acknowledges that perceptions about fraternity and sorority dues are no different. Chapters and student affairs offices, she said, will have to be “line-item specific” as to what these dues are for and how they will be spent to the benefit of the student. She argued that interested students should not be brought to think of their funds as "paying for friends," as many an old clich© of fraternity life states.

"Students need to know specifically what is going to be required of them," Fouts said of financial commitments. "If your organization is hesitant to put that out there, then I challenge you to encourage them to be more specific up front with that [for prospective members]."

Fouts and others familiar with Greek issues at the meeting said they were unsure how the economic crisis would impact membership. Still, some acknowledged that those students with only a cursory interest in a fraternity or a sorority might only see dollar signs before noting the potential benefits of Greek life.

Perhaps the most troubling bit of data to those in attendance — primarily student affairs officers who see the Greek system as a positive infleunce on their campuses — was that 44 percent of those students did not seek Greek membership because their "personal values conflicted with the perceived chapter values." Some argued that Greek organizations must be modified to resemble the diversity of their campuses, saying that those that don't will fail.

"One size does not fit all," Fouts said. "We can no longer be passive with recruiting."

Others noted that some of their students were interested in Greek life, just not with any of the organizations that were present on their campuses. Bethany Manley-Craig, assistant director of student development at New England College, said many of the more local fraternities and sororities on her campus simply cannot attract members in the way that national organizations can, even when they do not have a local chapter. For some students, she said, this presents a situation wherein they cannot find an organization that shares their values.

Humberto Baquerizo, assistant director of Greek life and wellness at the New Jersey Institute of Technology, said he believed many of today's students look to Greek organizations for more than just "foam parties" and other social gatherings. He said many at his institution seek an outlet for community service, advising, guidance and a sense of "family."

If students do not find these values expressed in the Greek system on their campuses, many at the meeting said, they would find them elsewhere. Most seemed to think that non-Greek organizations have begun fulfilling the leadership and service roles once predominately held by fraternities and sororities at their institutions. This environment, they argued, gives these groups less of a hold on today's students.

Charles G. Eberly, professor of counseling and student development at Eastern Illinois University, said some Greek organizations could be in danger of extinction if they do not change. He argued that fraternities and sororities should get rid of the "pledge system" by which students must earn full membership. This, he said, would foster a "culture of integrity" among these organizations, something he believes today's students demand.

"Millennial students react negatively to a culture of entitlement," said Eberly of something he believes the pledge system cultivates. "If we don't make changes, students are voting with their feet and these organizations will disappear."© Copyright 2009 Inside Higher Ed