Archive for August, 2009

“3-to-7″ A little technique with big results…

Wednesday, August 26th, 2009

The academic year has begun, so we’re re-posting a blog favorite that may come in handy as you start your semester!

by Josh Orendi

“Three-to-Seven” A little technique with big results…

Write “3-to-7″ on the back of your hand. Post it on the inside of the front door of the chapter house. Put up a sign in the bathroom stalls. Whatever you need to do, we’re looking for every member of the chapter to make this commitment on the first day of class:

1. Show up 3-7 minutes early for every class.
2. Sit in rows 3-7.
3. Make 3-7 new friends in those classes this week.

Here’s how/why it works:

1. Arriving more than 7 minutes early means you won’t have your pick of potential new members to sit next to. Be strategic about who you sit near. This is likely to be the same chair you’ll sit in all semester. Showing up later than 3 minutes early means the best seats will be taken, or you may be forced to sit near the back of the room because class has already started.

2. Research shows that top academic performers sit in the rows closest to the front of the class … but not necessarily the first 1-2 rows. Interesting. You want to position yourself as a top performer and associate yourself with other top performers (right?), so take a seat in the section where top performers congregate. 

3. You just showed up early and you know that you are sitting next to a top performer. It’s time to make a new friend! Do that with a person or two in each of the 3-7 classes that you’re taking this semester. Multiply that effort times the number of members in your chapter. (The Names List is about to explode)

Oh, it’s so simple and so sweet. In week #1 without spending a dollar or planning a Big Event, you just met dozens of the best non-greek students on campus. Side benefit: You’re better positioned to be a top performing chapter in academics as well.

Remember, 3-to-7!!!

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“Vulnerability” a Key to Recruitment?

Monday, August 24th, 2009

by Matt Mattson

Phired Up has been experimenting with some really amazing new curriculum on the importance of powerful, transformative, deep conversations. We've been suggesting, through highly experiential programs, that conversations are the primary tool of recruiters. Therefore, IF YOU MASTER CONVERSATION you have mastered the #1 recruitment tool.

See, we believe PEOPLE JOIN PEOPLE, and people can only truly connect with people through personal conversations. Yet our universities and often our organizations fail to prepare us to be great at this one thing — having conversations.

Through our work in researching and testing this new curriculum, it has become apparent that there is one key to pushing ourselves to the deepest, most powerful levels of conversation. Allow yourself to be emotionally vulnerable. To many that might sound fluffy or corny, but if that's you then you probably need this advice the most. So, what does this really mean?

For me, it means not trying to IMPRESS the people I'm interacting with. I don't need to be “cool” or “tough,” I just need to be authentic for them to connect with me on a deeper level than just “acquaintance.” It means exposing my real self as best I can. It means focusing on my words so that I say what I actually mean, not what I think the other person wants to hear. It means asking meaningful, thoughtful, focused questions to help the other person and I get in touch with each other's true passions, fears, and joys. It means using social pleasantries appropriately, but moving quickly past them to powerful conversations that are based in actual interest — I must believe that I have something to learn from each person that I interact with. 

What does it mean to you to be vulnerable?

Fraternities and sororities spend way too much of their time in fake, boring, surface conversations during recruitment… yet the real reason we love our Greek organizations is because of the relationships we've established that go well beyond those types of conversations — we call these relationships BROTHERHOOD AND SISTERHOOD. Consider the members in your chapter that you share the deepest bonds with. Now write down at least 5 times when you shared your authentic vulnerable self with each other — these are the moments that create brotherhood and sisterhood.

If you want to recruit the best of the best. If you're looking for people who will be good brothers and sisters. Be real with people. Be open with people. Be authentic and brave and bold and have deep conversations. Be vulnerable and watch how they respond. You’ll see very quickly who you’ll want as your brother/sister.

Hero Nero Zero (Undergraduate Perspective)

Tuesday, August 11th, 2009

by Branden Stewart (Phired Up’s Undergraduate Intern 2009, learn more about Branden here)

A story I heard during my new member period called “Hero, Nero, Zero” detailed three types of fraternity/sorority members. The first was the Hero, who does their best to elevate the chapter and push it in the right direction; the second is the Nero, who seems to want the fraternity/sorority to serve their own selfish purposes, often leading to problems and destruction; last and least is the Zero, who doesn’t do much to help elevate the chapter but doesn’t do much to hurt it either (in fact, they don’t do much of anything).

The story didn’t have much plot, just a lot of description of how these members interact during their years as an undergraduate fraternity/sorority member. Once I gave it some thought, I realized that the story could really be illustrated with recruitment for chapters. Whether you enjoy recruitment or run away from it, every member of a fraternity or sorority is partly responsible to recruit new members. This gives members the chance to become a Hero recruiter or a Nero recruiter”but most simply fall into the Zero category by doing no more or less than what is “mandatory”.

Who exactly is a Hero? What makes a Nero? How do you know if you’re being a Zero? Read on to see what each recruitment personality looks like and decide which category you fall into.

* * *

ZERO:
The most typical recruiter is a Zero. This member doesn’t strive to be on the recruitment committee, and they don’t voice their opinions when recruitment events are planned. A Zero’s biggest concern is whether or not the recruitment calendar is going to get in the way of all of the other important things they have to do. 

This recruiter is mediocre”when they meet a recruit, they usually can strike up a good conversation, let the potential new member know a bit about themselves and the chapter, and relate to them in a friendly way. However, when it comes time to choose who is eligible to receive a bid, the most information that a Zero member can offer is that the recruit was a “good guy” or a “nice girl”. 

Zero recruiters don’t leave a mark on their chapter the way Hero and Nero recruiters do; members don’t look back one day and say “that Zero member is the reason I’m here”. Because of this, Zero members leave the chapter without the kind of bonds and ties that their founders intended for them to have. Once they’re gone, many chapter members may actually forget that the Zero recruiter even existed in the first place.

NERO:
It’s hard to say what’s worse: a Zero recruiter who does nothing to bring in quality new members, or a Nero recruiter who does their best to bring in as many members as possible. It doesn’t matter to the Nero that a potential may not have the best grades, interests, or character. Nero recruiters are much more concerned with the “important” things about a recruit like their social life, their drinking tolerance, and their appearance.

Nero recruiters are at every recruitment event, whether mandatory or not. To the Nero, the bigger the event the better! This way Nero recruiters have the chance to find out the important details about the recruits like what brand of shirt they’re wearing. 

For some chapters, Nero recruiters have brought in the most members and have helped the chapter grow to a large size. For this, the Nero is rewarded by other Nero’s with important recruitment responsibilities. Nero’s who find themselves as recruitment director often do the most damage to their chapter; Nero’s tend to recruit other Nero’s.

The important thing to know about a Nero is that they don’t always see that they’re hurting their chapter. They genuinely think that they’re doing what is right, often times because they’re doing what came before them. Before a Nero can realize that damage that they’ve done, they have graduated”leaving the depleted treasury, the dirty house, and the organization’s broken ideals behind them.

HERO:
Hero members are usually the ones who never even realize they fall into the top category. Hero recruiters do their best to continually improve the membership of their organization. Meeting with potentials one-on-one, developing relationships, and helping develop the skills of other chapter members are daily operations for Hero recruiters.

Hero’s aren’t too big on the event concept, and prefer just hanging out with potential members. Hero’s see through the fakeness that some recruiters put forth, and do their best to be genuine with potentials coming through recruitment. Finding out about a recruit’s high school experience or the reason they came to college tells the Hero recruiter a lot more about a member than the cut of their jeans or their hairstyle. 

Hero recruiters are the ones that often struggle the most within a chapter. They do their best to motivate Zero recruiters to get off their butts and help out, and try to help Nero recruiters stay on a values-based recruitment path. Coupled with the desire to help their chapter grow, these issues can take their toll on a Hero recruiter’s drive. When this happens, it is important for other Hero recruiters to encourage their struggling brother or sister, helping them to recharge their batteries and get back in the game.

When a Hero graduates from their chapter, they can look back and see that the changes they wanted, though met with resistance, were truly beneficial; they helped to bring in quality and quantity members. They area also the ones who have the closest personal connection with other members; brothers or sisters look back and say that they were brought in by that recruiter, and without them the fraternity/sorority wouldn’t be what it is today.

* * *

So what type of recruiter are you? If you don’t quite think you’re a Hero recruiter yet, then approach one of your chapter members that you think is and ask them how you can become a better recruiter! Being a Hero recruiter is tough at times, but if you’re ready to commit to the true betterment of your chapter, the Hero path is right for you.�

Expansion Pros: Are You a Tiger?

Tuesday, August 11th, 2009

by Woody Woodcock

How Tiger Woods can teach us to be better at the "Art" of expansion & recruitment — this post is particularly targeted toward fraternity/sorority expansion professionals (who we're doing a lot of work with lately), but smart undergraduate recruiters will see its application for them as well.

As I listened to the radio this weekend my mind began to dream and consider top professionals like Tiger Woods… and how we as recruitment professionals can learn from him. This weekend I listened intently via Sirius radio to the final round of the WGC Bridgestone Invitational. Tiger Woods defeated one of the strongest fields for the second week in a row as he won his 70th tournament on the PGA Tour. For those of you who don't play golf this might be hard to put into perspective but that's freaking amazing people!!! You have to be "stupid good" and truly blessed to win that many times. 

This accomplishment while impressive is not shocking to me because of the fanatical preparation Tiger puts into each tournament. He seeks knowledge of past performances by asking questions to past champions and watching old video to get a read on the greens. He talks to his coach Hank Haney about defining what he needs to do to execute physically. Then he practices real game time situations he might face during the tournament week (in expansion terms: cold calling, student org. presentation, meeting with a campus staff person). The final and probably most important piece is the mental preparation where he doesn't just show up to play, he shows up to WIN each week. 

This is where my thoughts got interesting… What would happen if expansion staffers prepared/executed their plan both physically and mentally for fall/spring expansions like Tiger Woods does a PGA tournament? 

I realize not everyone has the talent and resources of Tiger, but seriously people what resources and training are you doing to prepare yourselves to WIN in 2009/2010? Over the past few months I have talked to a number of expansion professionals about the level of training they receive or the thought process for selecting a solid campus. The results may shock you, but stay tuned for the next blog post where we will begin with the pre-site visit. A little back story preview… I was recently asked to coach a fraternity staff on how to approach preparing for a fall project. So we loaded up the cars and went out to practice. Tune in to find out what we learned and how you can WIN like Tiger in 2009/2010!

Wasting Energy on Branding and Marketing?

Monday, August 10th, 2009

[UPDATE: This sparked significant debate on Facebook. Great discussion found here.] 

by Matt Mattson

First let me start by saying that I earned a degree in Advertising & Public Relations. I understand marketing and branding. I like marketing and branding. I just think most fraternities and sororities – and the people who teach them that branding should be their first priority –are WASTING ENERGY.

That might have been a controversial thing to say, but I stand by it. I'm not trying to be mean, I just want to challenge fraternities and sororities to consider what really gets results for them. Hear me out and you’ll understand. There are three reasons I believe this.

1. YOUR NAME IS ALREADY OUT THERE: Fraternities and sororities that spend energy trying to “get their name out there” are wasting their energy. Your name is out there. It doesn't surprise any students on campus to learn that Greek Life exists. In fact, they probably know way too much about you (they read it in the newspaper). We teach that people join people, not organizations — so don't waste your time trying to get your name out there. Invest your time in building as many personal relationships as you can.

2. IF A TREE FALLS, AND NOBODY IS THERE TO HEAR IT: Fraternity and sorority leaders are infamous for wasting buckets of well-intentioned time strategizing about slogans, hooks, messages, brands, colors, quotes, and t-shirt designs. Consider the energy you put into making sure your logos are perfect, making sure your website is sharp, making sure your fliers are flashy, etc. Now let me break the bad news — nobody cares about those things except a) you, and b) the small segment of your audience that is an “always joiner.” If you want to compete over “always joiners,” be my guest — for chapters that want to expand their market share and recruit the best of the best, stop wasting your time on branding/marketing, and start meeting people (the maybe joiners aren't coming to your events, they're not visiting your website, and they're not reading your t-shirts or fliers — unless you've met them personally and invited them). If you've got the perfect brand and marketing hook, but nobody is reading it, looking at it, or listenting to it… your wasting your time.

3. A PICTURE IS WORTH 1000 WORDS, BUT PROOF IS IN PEOPLE: Quick, what do you remember about being recruited? Do you remember t-shirts? Do you remember slogans? Do you remember websites? Do you remember lists of “values” words? Probably not… I’ll bet you remember these things much more prominently: a) the person who recruited you, b) a powerful feeling of “being home” when around members, c) how the members seemed like GOOD PEOPLE, d) how you felt safe, comfortable, and happy around the members, e) one or two great conversations that made you confident in your decision to join. You can have the best brand out there, but discerning individuals won't choose to be your lifelong brother/sister because of your well-organized marketing campaign or even your values-congruent-t-shirt. They’ll choose to be your lifelong brother/sister because YOU (the members) are who they want to associate with. It has little (if nothing) to do with branding/marketing.

Now, do I think advertising, marketing, and good public relations is a total waste? No. I think your marketing and PR efforts can make a significant impact on the way your community views you overall. I think, if it is congruent with your behavior, a good marketing campaign can change some general opinions about Greek Life (please note that I think marketing about how great your organization is alongside incongruent behavior is not only a waste of time, but actually hurts you). I just definitely do not think that traditional branding and marketing will make that much of an impact on RECRUITING THE HIGHEST QUALITY members (with the exception of a few schools that have over 50% of the student body in Greek Life). It will help you trick the stupid kids that are looking for the best party into joining your club — but if you want better than that, focus on a friends-first, networking-heavy, quantity drives quality, Dynamic Recruitment strategy.

Awkward Turtles

Thursday, August 6th, 2009

by Matt Mattson

Do you have members who flail about socially like awkward turtles? Of course you do. You might even be one of them. One of the greatest gifts you can give one of these AT's is the gift of social confidence and energy.

One of the reasons I'm so proud of what Phired Up does is because college students have limited opportunities in their formal education to learn good communication and sales skills. These are arguably the most vital skills to master if one wants to be successful in relationships, work, organizations, etc. after college — yet our institutions of higher education, in general, do a poor job of building positive communication habits in their students.

We can talk about recruitment strategies until we're blue in the face, but if you're an absolute social dud, if you're awkward to the point of making others uncomfortable, if you can't summon confidence and energy in yourself in social situations… well, we need you to improve yourself before we can improve your recruitment.

I recently did a powerful workshop with a group of fraternity men in which I demonstrated the power of bringing CONFIDENCE and ENERGY to a social situation. As we push the collegiate student organization world toward social excellence, a great place to start is by building their CONFIDENCE and ENERGY. What are you doing to build the CONFIDENCE and social ENERGY of your members?

Social Energy 

I would argue that the energy you bring to a social situation is your own choice. After you read this post you’ll no doubt engage in some social situation… what energy will you bring to that. Will you be aloof, tired, bored, average, nice? Or will you be powerful, engaging, interested, fun, warm, inviting? It is your choice, I think… 

The Myth of Cool

I learned long ago the power of taking off your “Cool Cap.” Cool Caps get in the way of social excellence. It has become commonly accepted that people who are good socially are the traditional “cool” people. I strongly argue that. I think socially excellent people are often not obviously ”cool.” They don't try to impress other people — other people are naturally impressed by how confident they are in themselves and the positive energy they bring with them to every social interaction. If you don't think you're cool, that's o.k. It has nothing to do with being socially excellent. In fact, most “cool” people I know think they can lean on their coolness in social situations… they often miss out on experiencing social excellence. 

Social Confidence

CONFIDENCE comes from practice. Plain and simple. To become confident socially, check out the lessons in these great non-Phired Up resources. Most of these are blog posts, and there are two big downloads that can be really helpful.

Share the lessons from these resources with your members — THEN PRACTICE, PRACTICE, PRACTICE!

The Positivity Blog: 8 Tips from the last 2500 years

The Positivity Blog: 5 Awesome and 5 Awful Conversation Topics

AskMen.com: How to Improve Your Social Skills

Penelope's Trunk: Three Specific Ways to Improve Your Social Skills

Dale Carnegie: Communication Principles Free Download

The 7 Challenges Workbook: Free 100 Page Book Download

3 Steps to Making Socially Excellent Awkward Turtles

Here are three important steps for you to use to turn the Awkward Turtles in your organization into socially excellent members (who can recruit!): 

STEP 1 - CHOOSE EXCELLENCE and ENERGY: The first step is to challenge your members on the choices they make in every social situation. What do they choose to be? Shy or Proud? Inward or Outward? Cool or Curious? Ask them to define with a single word what energy they’d like to exude in that social situation. Ask them how they want the other people there to describe them after the social situation.

STEP 2 - PRACTICE IN REALITY: Many people get excited about the idea of role-playing social situations so that people can practice being socially excellent. This is a fine way to start to build confidence, but nothing replaces reality as the ultimate testing ground. The truly best way to practice good social skills is to do it in real situations. Start by taking your awkward turtles somewhere that they’ll know nobody and nobody will know them. This offers a low-risk opportunity to experiment with new social techniques. Next, try it with some other organizations you're friendly with and who might benefit from helping their awkward turtles as well. Finally, jump right into a real life social situation (or recruitment situation) and be there with your little turtles the whole time, correcting their behavior, encouraging them, and helping them build their confidence.

STEP 3 - KEEP IMPROVING: Social excellence is not mastered in the course of a day, a week or a year. Social excellence is a commitment to continual improvement and always pushing your own comfort zone. As an organization, make it one of your main accomplishments each year to push your members to higher levels of social excellence.

GREEKS: Recruit for a CAUSE

Monday, August 3rd, 2009

by Matt Mattson

The picture to the left is from the inside of St. Jude Children's Research Hospital — it is one of many Delta Delta Delta Sorority pictures, plaques, and signs you’ll find on that floor. Here's why… Tri-Delta literally PAID for the floor through their undergraduate philanthropic work!

This is another example of the INCREDIBLE things fraternities and sororities can do when they put their focus on an important cause. Is your organization maximizing its resources, people-power, and energy to dramatically impact its cause?

Of course, Tri-Delta also benefits in many ways from the partnership they've established with St. Jude… One important benefit they get from that hard work is the ability to talk about this amazing philanthropy during recruitment. 

Seeing this made me want to write a simple blog asking fraternity/sorority leaders out there to do one thing.

RECRUIT FOR A CAUSE.

When you're recruiting, stop recruiting for numbers, for survival, for competition. Stop recruiting for friends, or for your network, or whatever other reasons you have. Recruit because if you recruit you’ll have more high quality people to make a difference in the world.

Imagine a fraternity/sorority community that didn't ask this question every fall, “Will you join our organization so that we can all hang out and be great friends?” Instead, imagine that community would ask, “Will you join our organization so that we can save lives together / cure cancer together / improve lives together / advance democracy together? I'm sure we’ll become great friends in the process of changing the world.”

When you think of Delta Chi on your campus, do you think of the Jimmy V Foundation? Do potential members? Should they?

When you think of Kappa Delta on your campus, do you think of the Girl Scouts of America? Do potential members? Should they?

When you think of Alpha Phi Alpha Fraternity, Inc. on your campus, do you think of the Martin Luther King Jr. National Memorial? Do potential members? Should they?

When you think of Pi Kappa Phi on your campus, do you think of PUSH America? Do potential members? Should they?

When you think of Zeta Tau Alpha on your campus, do you think of Susan G. Komen Race for the Cure? Do potential members? Should they?

It isn't just about telling potential members that you support these important causes. It is understanding what you can truly accomplish for these causes by recruiting high quality members…

Once you understand that your recruitment efforts and conversations will take on a different tone. You’ll start asking people to change the world with you, instead of asking them to join your campus club. You’ll start sharing a vision of a better world with your potential members instead of sharing chicken wings and balloon arches with them. You’ll start recruiting for a cause beyond your chapter. You’ll also have more high quality people interested in being a part of something important — because to many top tier leaders on campus, your organization doesn't seem important! Show them that, with their help, it can be.

Recruit for your cause. Change the world.